We offer worldwide free shipping on all orders above 250 euro! No strings attached.
Orders below that will pay a modest 15 euro flat fee worldwide. Dutch customers pay a 5 euro flat fee for orders under 250 euro.
Our components and prints are of the highest quality. We pride ourselves in the performance of our printers and we use our own products to print your parts. Only parts that meet our high level of quality are shipped. The prints are not undergoing any post-treatment. So when you get them, they are straight of the printer. This is proof of the quality that is achievable.
Sometimes things go wrong, that's life. But you can be assured that we will do what we can so you can build your printer. Not only replacing what's broken or missing (yes, it happens) but also giving you pointers when your stuck in the build. Building a 3D printer can be awesome and fun but sometimes also challenging or even frustrating. Don't worry, we've got your back!
What our customers say
Thank you for the new videos, I’ve had some nice really prints with the printer.
Max (Finland)Kossel XL Advanced
I was a little nervous ordering from your site. But then I saw the recent youtube video, and those were just great, and really recent.
Now that I have ordered from you, it seams legit, with great service and quick response time. 🙂
LasseKossel XL Advanced
Many thanks to you for this nice printer kit!
Thomas (Germany)Kossel XL Advanced
Thank you for the information. And huge effort to resolve errors. I appreciate that!
Niklas (Denmark)Kossel XL Advanced
Thanks for the awesome support!
Love (Sweden)Kossel Mini Advanced
I must say the printer prints absolutely perfectly. Thanks for supplying such a great kit.
Sean ParkerKossel XL Advanced
I’m really happy that you guys took the time and effort to make absolutely sure that we, the customers, get the best quality product.
Now see that, that’s great service! 😀
Lasse (Denmark)Kossel XL Advanced
I think your Kossel is the best kit and I was so glad to find a shop where I can get everything I need for a Kossel at one place. I also like the videos a lot, very well done! Keep going on this.
Peter (Germany)Kossel XL
Thx you so much, yesterday evening i switch everything. You made my day today!
I now got it calibrated and very spot on. My first square print came out nice and clean, there some little settings to change a bit, but IT IS NOW WORKING!!!!
Thx for the great support!
Oeve (Belgium)Kossel XL
Where are our customers?
If you have any questions about our products, technical questions or well anything really, then please contact us. To avoid waiting for us, did you check if your problem is featured on the Troubleshooting Guide?
We sell robots but we are not robots ourselves. Mistakes happen. So, f there is an issue with your order in any way then please contact us so we can resolve the issue quickly.
We strive to answer all mails within 24-48 hours max. During weekends this can be longer of course.