We offer worldwide free shipping on all orders above 250 euro! No strings attached.
Orders below that will pay a modest 15 euro flat fee worldwide. Dutch customers pay a 5 euro flat fee for orders under 250 euro.
Our components and prints are of the highest quality. We pride ourselves in the performance of our printers and we use our own products to print your parts. Only parts that meet our high level of quality are shipped. The prints are not undergoing any post-treatment. So when you get them, they are straight of the printer. This is proof of the quality that is achievable.
Sometimes things go wrong, that's life. But you can be assured that we will do what we can so you can build your printer. Not only replacing what's broken or missing (yes, it happens) but also giving you pointers when your stuck in the build. Building a 3D printer can be awesome and fun but sometimes also challenging or even frustrating. Don't worry, we've got your back!
If you have any questions about our products, technical questions or well anything really, then please contact us. To avoid waiting for us, did you check if your problem is featured on the Troubleshooting Guide?
We sell robots but we are not robots ourselves. Mistakes happen. So, f there is an issue with your order in any way then please contact us so we can resolve the issue quickly.
We strive to answer all mails within 24-48 hours max. During weekends this can be longer of course.